Managing Standard Service Extract Translation Jobs

When there is a new translation job, providers will receive an email notification with a link to view the submitted job.

New jobs also appear under the ‘Job Pool’, ‘Pending Jobs’ or ‘Check Your Progress’ menu.

Standard Service Extract Translation

The translation process for standard service extract translation is shown below:

1. AcudocX notifies the provider that a new job is waiting > Provider accepts translation job.

A provider translates each field of the translation job. The certified document is sent back to the customer for download.

If not 100% sure about the accuracy of the translation, the provider can send the job to the customer for review before completing the job.

If required, the documents can also be printed, stamped, signed with ink, and sent via post.

During these processes, if there is any issue with the translation job, a customer or provider can directly message each other or use the button ‘RAISE AN ISSUE’ to submit further details, which are then sent to the system administrators for further clarification and action. Additionally, the provider can use the button ‘CUSTOMER ACTION REQUIRED’ for specific requests from the customer, such as uploading a new source document.

2. AcudocX notifies the provider that a new job is waiting > Provider abandons translation job.

In a worst-case scenario, if a provider cannot take a job, they are to abandon the job. In this situation, the provider will be required to report their reason for abandoning the job. The customer’s job will then be removed from the active jobs. You must also refund the customer. Abandoned jobs and refunds are not tied together. Please read the Refunds article for details.

If a provider claims an agency job but decides not to proceed with the translation, they can click the ‘SURRENDER’ button and the job will be returned to the job pool for other translators to claim.

Translating Standard Service Extract Translation

Like a self-service extract, to accept the job, select ‘START JOB’ and navigate to the corresponding template tab (in this case, BIRTH CERTIFICATE Standard Extract)

Before you start editing:

Check if the source document is uploaded with good quality, legible and that it matches the type of document selected by the customer.

If the source document must be reuploaded, select ‘CUSTOMER ACTION REQUIRED’ at the top of your screen, select ‘Bad Source Document’ and fill in your message to let your customer know to reupload their document and what the issue was with their document.

1. Select ‘VIEW SOURCE DOCUMENT’ to check if all relevant fields are in the document.

2. Enter the translation for each field by selecting the green pen icon for the corresponding field.

3. Enter any additional information under ‘ADDITIONAL FIELDS’.

4. Once complete, you can choose between two steps: send the job to the customer for review by selecting ‘SEND TO CUSTOMER’. After the job is sent back to you, you can make additional changes by selecting ‘MAKE CHANGES’, otherwise select ‘COMPLETE JOB’, confirm your digital certification, and send the finished job back to the customer.