Refunds

If the provider and customer have come to a mutual agreement on a refund through the messaging system, providers may make customer refunds within the system. Providers may choose to refund either a translation job or any corrections (edits) from a job.

1. Go to the left navigation menu

2. Select ‘Customer Invoices’

3. Find the invoice you wish to refund the customer.

Note: The ‘Job’ invoice type is the price of your document (extract or full).
The ‘Correction’ invoice type is the total price of any additional edits in a job that the customer has paid.

4. Under actions, select drop-down arrow and select ‘View’

5. Select ‘REFUND’

6. Select the tab ‘Dashboard’ from the left navigation menu.

7. Find the refunded job in your Pending Jobs

8. Select to view the job, then select ‘ABANDON JOB’

Refunding only applies to one invoice you select at a time. Hence, please ensure you refund the correct invoice.