Setting up before you begin – price and extract template

As a provider, it is important that you set up your configuration accurately using the navigation menu on the left. Under ‘Configuration’, please set up your pricing structures in ‘My Language’ for your languages and the extract templates you will offer – see the steps below.

Once these are completed, you can begin receiving translation jobs and using the other services available on the platform.

 

Setting up your price

You can customise prices for each document type on the system.

You can set a pricing structure for each of your services. This includes:

• Extract templates and,
• Full document translations.

 

Extract templates allow you to set:

• Default pricing (applies to all templates of your language) and,
• Custom pricing for each template you will offer.

 

There are two types of extract templates: a self-service extract and a standard extract.

A self-service extract is a time-efficient service for providers. Your customers will complete part of the translation process: first uploading their documents, then selecting and translating the fields, before it is sent to you for review.

A standard extract requires customers to submit their documents through the system before they are sent to you to translate and complete within AcudocX.

All providers must set their own pricing within the system. Please note that AcudocX has no control over the price of translations other than implementing a $14.95 minimum for the system to function.

 

How to set your price

1. Select ‘My Languages’ under ‘Configuration’ from the navigation menu on the left.

2. Select the drop-down arrow on the right of the language you would like to set your price and select ‘View’.

 

3. Select the ‘PRICING & TEMPLATES’ tab then select the pen icon to start editing.

 

4. Fill in your pricing details, then select ‘SAVE’. You must fill in your extract default prices here before you can set custom extract prices (see the section below)

 

*What are free edits? These free edits apply to self-service extract templates. Edits are any corrections you make to a customer’s translation field, or additional translations you add yourself. After your set free edit quota has been reached, the system will charge the customer for each additional edit you make, charging the ‘excess edit’ fee you set.

However, you can always prevent the system from charging the customer extra by deselecting the ‘charge’ tick box when editing each field.

*You can come back and edit your pricing any time as you see fit but pricing for each document template will be locked when the job is created, meaning any pricing changes will not apply to jobs that have already been created (i.e., if the job is in customer draft mode, or already accepted by the translator).

 

Pricing changes on draft and inactive jobs

Jobs submitted by the customer run on a timer system. Draft jobs created are set to expire after 72 hours, at which point the job will become inactive, and the customer will need to reactivate the job before they can proceed with submission.

Your pricing changes will apply to all new jobs and reactivated jobs. Customers are asked to agree to any pricing changes before they are able to reactivate a job.

 

Setting up your extract template

After you have configured your pricing, please select which templates you will offer.

1. Navigate to the ‘PRICING & TEMPLATES’ tab and scroll down.

• The tab ‘Extract Templates Offered’ contains all available templates for your language.
• The tab ‘Available Templates Not Offered’ contains all available templates for you do not wish to offer.

 

2. For each template you do not wish to offer, click the red bin icon and it will be moved to the tab ‘Available Templates Not Offered’. You can remove templates and add them back to your offered list at any time.

3. If you would like a specific template to have custom pricing, select the green pen icon and choose ‘No’ under ‘Use Default Pricing?’ then enter new details. Custom prices will apply to the selected template only.

4. Select ‘SAVE’.

5. Repeat steps for each template you wish to offer custom pricing.

You can add a template to your offered list again by pressing the green plus icon from the ‘Available Templates Not Offered’ tap.

Requesting to add a new template

If you wish to offer a template not currently available on the system, we are able to add or make minor formatting changes to a template unique to your provider account. Please send an email to our AcudocX support team at admin@acudocx.com.au to request a new template giving as much detail as possible, including:

• Name of the extract template
• Name of the extract template your customers will see
• A copy of your document format (a translated document showing formatting) and,
• All required fields in bilingual text.